The validity of a gift voucher is usually 12 months from the date of purchase. Due to the government restrictions we extend the validity of newly purchased vouchers to a one full year. The length of validity may vary according to special offers. The last day of usability of the voucher you can find on your voucher. Extension of the voucher before the end of its validity for a fee of CZK 190 for another 6 months and reactivation after the validity of the voucher for a fee of CZK 390 for another 6 months is possible here.
A PIN is a four-digit code allocated to the voucher number. It is a unique combination thanks to which it is possible to use the voucher. Do not wipe off your PIN if not required. Do not reveal your PIN to anyone. Soon it will also be possible to use a PIN for online booking and online validity extension.
Due to a large number of vouchers in all the salons we need the maximum possible data to find your lost voucher – ideally the date and time of purchase, locality and price or what is included in the voucher. For easier search, we always recommend buying a voucher on your TAWAN club account.
A gift voucher for a massage for a couple can be ordered in person in the salons without having to order in advance. A massage for a couple is not a particular type of massage. You simply choose two massages or two packages. Due to technical reasons, we do not issue one voucher for more services online and therefore you will obtain two separate vouchers for your couple's massage. Naturally, you can use them for a couple's massage.
A gift voucher can be used for any massage or service. If a cheaper service is used, the unused amount is kept for further use within the validity of the voucher. If you use a more expensive service, you will have to pay the extra amount.
If you choose a more expensive massage than the value of the voucher, the reception will ask you to pay the difference according to the price list. In such cases, no discounts or special offers apply to the services. The difference in the value can be paid in cash, by card, by cheque, using benefits etc.
Gift vouchers are not issued for a particular name. For a personalised gift, you can use our elegant envelopes.
Gift vouchers can be ordered at any number online and purchased in our salons without having to order them in advance.
Gift vouchers start from CZK 500. The voucher holder can choose a massage as and when they like. The same standard conditions as other massages.
Yes, you can change your opinion. Gift vouchers are not issued for a particular name. Choose the gift recipient as you like.